[Resolved]  Samsung India — samsung level u

Dear sir,

I have purchased my level u 8 months before and last month it had some issues with the connectivity (A pink light showing). So i have taken it to the service center here in calicut, and registered a request for replacement with service request dated on 29-9-18 at 02:54pm and i left at the same time.

The service personnel hurried me to sign the acknowledgement on below as formality and shared a copy with me. When i checked the service request copy i have found that this guy has given wrong inputs in it. The actual problem was with the connectivity and he entered as mic not working. Actual warranty of my level u is till jan 2019 and he ticked as out of warranty! And then i have gone back to the service center at the in evening and shown this to him and asked the reason for this false input. Then he told me this is how replacement works and made me to go and wait for the replacement product.

Today when i have called them for an update, they said the product cannot be replaced due to the wear and tear. I was surprised and rushed to the service center and enquired the reason. And they said your product has got damaged, and when i checked it the rubber side of the level u has came out and i am sure this has occurred from them which they are denied. They have also shown me a pic taken 20 mins later when i left which has damage and not the pic which was taken infront of me. So i asked them to investigate the cctv date for that moment, which their manager denied to check.

This is pathetic service from samsung, i love the level u but the service offered is very very very worst from them. I have spend nearly 2.5k for this product considering brand value of samsung. But this incident made me to think otherwise. Never expected this low class service from such a big company.