[Resolved]  Samsung India — samsung level u under warranty not working

Address:560008

I had bought a samsung level u to help and support my daily call routine. But suddenly the on/off and charge light stopped working and since it was still connecting i was using that trusting the brand even i had visited the service station for the same they said it was due to light issue but everything is fine i trusted and started using with out those lights and later a month it stopped connecting. After it didn't work after constant follow ups service centre said they can't follow up neither the product which is covered under warranty was not replaced only because of a bit flexy damage near the product. This is not accepted from a reputed company like dis... We buy expensive product comparatively for its durability and from well known companies since we trust those
Was this information helpful?
No (0)
Yes (0)
Apr 7, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Mar 06, 2019
Updated by Ramulsoor
Can you please mention where to share the details
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18895
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information