[Resolved]  Samsung India — samsung mobile c7 pro faulty on purchase

Address:Mumbai City, Maharashtra, 400097

I bought samsung c7 pro on sunday from croma oberoi mall goregaon east mumbai. On day of purchase, sales girl didnt tell me that it doesnt hc separate slot for memory card. I discovered after purchase.
On sunday itself, power button stopped working. Next day it started working and again stopped on monday evening.
When i complained to croma on faulty device, they r not supporting. They asked me to come to croma where customer care executive spoke very rudely. She literally told me that go do whatever u want. We ll not replace. Pls help and support as i don't want to keep faulty piece. Its power button works sometimes and sometimes it doesnt work. Ear phones accepted sometimes and sometimes not. Pls. Change it and keep ur customer.
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May 7, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Our refrigerator is not working since past 20 days... after stream of calls to the service Center in Kolkata.. he came to took the refrigerator for repair after a Week. But till date it is not yet repaired. Our every call is given a new date and a new excuse for not getting it repaired. I want the email I’d of the CEO of the Samsung co.
Samsung India Customer Care's response, Apr 6, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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