[Resolved] Samsung India — samsung mobile issues for which motherboard has been changed various times

Mohammed Shahrukh

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700001

I have boiught samsung s7 edge but till the time i have purchased ity i have started to have lot of problems. the mother board has been changed many times, after registering complain to consumer affairs they have replaced the phone but still there was issue and after taking the phone to service center they have again changed the mother board without my concern. now i am asking for a refund and they are saying phone is working well since they chnaged the mother board.and now they aresaying that they do not understand the human feelings which was very rude. plesae help me get my refund

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Apr 20, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd