[Resolved] Samsung India — samsung mobile model j210 galaxy j2 (4g) - [protected] - repair of.

Nityananda Sardar

from Chennai, Tamil Nadu

Address:

600054

Samsung mobile model j210 galaxy j2 (4g) - [protected] purchased from m/s. Poorvika mobiles pvt. Ltd, avadi, chennai - 600054 on 08/02/2017 vide invoice no. Si/ava/25829 dt.08/02/2017 for rs.10750/-.

Surprisingly just after expiry of warranty period i. E.09/02/2018 the mobile is getting switched off automatically and indicating due to over heat.

Seeing no other alternative the above said mobile given to samsung authorized service center at ambattur on 12/02/2018 (Being 11/02/18 was holiday). The mobile is under checking paying service charges of rs.180/-.

I would like to know whether at this stage i have to pay the charges of any spares if required to be changed (Software/hardware) or the company will bear the charges to keep maintain the customers relation/satisfaction.

N n sardar - mobile no.[protected]

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Mar 17, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd