[Resolved] Samsung India — samsung new refrigerator pcb board faulty

Amit161081

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir/madam,

Please highlight this issue to samsung quality control head that product are delivered for sale without proper qc checks. I bought samsung 415 ltr. (Rt42m553esl/tl... Serial no :0f5t4daj800876l) refrigerator from croma noida on dated 21st jan 2018 (Invoice number : sla[protected]. However next day post installation it was not working, so installation team called technician who identified that pcb board is faulty. My question is how samsung quality team is doing their work before delivering product to customer without all these checks whether product is working or not. And on the top of croma guys offered me another refrigerator. But i denied because i dont have trust anymore either on croma and samsung.

Thanks,
Amit

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Mar 11, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd