[Resolved]  Samsung India — samsung note 5

Address:

560016

I am writing this as a desperate attempt to get your attention. I am paying the price for being a samsung loyalist. I bought a samsung note5 on 11th july 2017 from amazon. Within 30 days the phone started hanging - for 12 hours. I couldn't make or answer calls, see mails... Nothing. I called up amazon they washed their hands off. I contacted the samsung service centre at indira nagar bangalore (Sri ventures) but they said the problem could be because i had updated software from my wi-fi, so there could be bugs. They asked me to backup my data and reset it to factory settings. Which i did but still it hung. Then i visited the centre and they reset it and uploaded the software. Still, it wasn't working but now even the touch interface is not responding. Then they told me that it was a hardware problem and not a software issue. But they said their server was down and they couldn't help me. They asked me to come the next day. Which i went. They said the server was down still. This has been going on for more than a week!! And every day i have to visit them to listen to this. The point is not hardware or software. I have been given a faulty product. Period. I am really fed up with samsung. Can anyone take note of this and help.