Samsung India — Samsung note 5 sm-n920gzdains and serial number - rz8g90ktwbd

Address: 122001

I purchased the phone on 14th feb 2016
Screen is punctured with pressure according to the customer service centre of samsung
No physical damage or scratch on phone
Upper glass is intact and scratchless
No phone drop

Need support from forum to get my phone repaired by samsung free of cost or replaced.

Received following response from samsung various teams.


From: juhi r
Sent: friday, july 15, 2016 2:31 pm
To: [protected]@hotmail.com
Subject: regarding your samsung handset complaint


Dear mr. Goyal,

Greetings of the day!

This is juhi from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung product and services.

This is in reference to your email regarding your complaint against samsung handset with model number - sm-n920gzdains and serial number - rz8g90ktwbd; we would like to inform you that we have already discussed your issue with the management hence we have provided you the best possible solution i. E. Repair on chargeable basis which we have already shared with you.


Please understand that we essentially need to function in conformity to the company’s polices and hence; would not be able to cater to your request for free of cost repair.

We appreciate your support and patience and assure you of our best services always.

Warm regards,

Juhi

Senior executive, customer experience

Samsung india electronics pvt. Ltd.


From: pankaj goyal
Sent: friday, july 15, 2016 9:14 am
To: kartik. [protected]@partner. Samsung.com; [protected]@sea. Samsung.com; juhi r; samsung customer support center
Cc: bd. [protected]@samsung.com; sameer. [protected]@partner. Samsung.com
Subject: re: regarding your samsung mobile


Hi team,


Is everyone in your team is not enough educated to respond what i am asking for. Everyone is writing the same scripted things.


I am asking for is to write down what has happened to my phone under what circumstances they believe this might have happened.


Hope to get someone with little knowledge and sense of reading.


Free of cost repair would be provided to me in any case. As the product is under warranty what i am asking is for the refund or replacement. If not possible then let me know the details explaining what has happened to my phone under what circumstances do you all believe this could have happen.


If this is also not possible then possibly i presume that i need to go for the consumer court to get some answers.


Thanks & regards
Pankaj goyal
+91-[protected]


From: juhi r
Sent: thursday, july 14, 2016 6:17 pm
To: [protected]@hotmail.com
Subject: regarding your samsung handset complaint


Dear mr. Goyal,

Greetings of the day!

This is juhi from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung product and services.

This is in reference to your email regarding your complaint against samsung handset with model number - sm-n920gzdains and serial number - rz8g90ktwbd; we would like to inform you that we have already discussed your issue with the management hence we have provided you the best possible solution i. E. Repair on chargeable basis which we have already shared with you.


Please understand that we essentially need to function in conformity to the company’s polices and hence; would not be able to cater to your request for free of cost repair.

We appreciate your support and patience and assure you of our best services always.

Warm regards,

Juhi

Senior executive, customer experience

Samsung india electronics pvt. Ltd.


From: pankaj goyal
Sent: thursday, july 14, 2016 11:24 am
To: kartik. [protected]@partner. Samsung.com; [protected]@sea. Samsung.com
Cc: bd. [protected]@samsung.com
Subject: re: regarding your samsung mobile


Hi all,


Can anyone please respond to my following mail and let me know the details.


Thanks & regards
Pankaj goyal
+91-[protected]


From: pankaj goyal
Sent: wednesday, july 13, 2016 3:37 pm
To: kartik. [protected]@partner. Samsung.com
Cc: bd. [protected]@samsung.com; [protected]@sea. Samsung.com
Subject: re: regarding your samsung mobile


Hi kartik,


Have you read my mail what i am asking for is you to provide me the details what has happened to my phone under what circumstances considering to be the examples so that i could share it with the whole world.


Thanks in advance


Thanks & regards
Pankaj goyal
+91-[protected]


From: kartik chaturvedi
Sent: wednesday, july 13, 2016 2:29 pm
To: [protected]@hotmail.com
Subject: regarding your samsung mobile


Dear mr. Goyal,

Greetings of the day!

This is kartik from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung product and services.

This is in reference to your email regarding your complaint against samsung handset with model number - sm-n920gzdains and serial number - rz8g90ktwbd; we would like to inform you that we have already discussed your issue with the management hence we have provided you the best possible solution i. E. Repair on chargeable basis which we have already shared with you.


Please understand that we essentially need to function in conformity to the company’s polices and hence; would not be able to cater to your request for free of cost repair.

We appreciate your support and patience and assure you of our best services always.

Warm regards,

Kartik

Senior executive, customer experience

Samsung india electronics pvt. Ltd.

From: pankaj goyal [mailto:[protected]@hotmail.com]
Sent: tuesday, july 12, 2016 4:29 am
To: officeofthepresident; bd. [protected]@samsung.com
Subject: [spam] re: regarding your samsung mobile


Hi,


If anyone can respond to my following email. Letting me know what is the issue with my phone. How exactly you define the situation to be a case of damage.


Thanks in advance


Thanks & regards

Pankaj goyal

+91-[protected]


From: pankaj goyal
Sent: monday, july 11, 2016 8:29 am
To: [protected]@sea. Samsung.com; bd. [protected]@samsung.com
Subject: fw: regarding your samsung mobile


Hi sir,


I know you might be busy with other work, but please if you can find some time to look on to my following issue as i am customer who has spent approx 50k on samsung product.


Please find some time and do the needful. I am not getting the response required from the various teams that had a conversation with me.


Regards

Pankaj goyal

+91-[protected]


Hi juhi,


What i am asking is that if you can't replace the phone or refund my money for the phone, then i am asking for the issue to be informed to me in written crisp and clear. What has happened to my phone and stating that this happens to the samsung product and customer has to bear the charges for it.


Rest is up to me what i decide to do.


Thanks & regards

Pankaj goyal

+91-[protected]


From: juhi r
Sent: saturday, july 9, 2016 12:17 pm
To: [protected]@hotmail.com
Subject: regarding your samsung handset complaint


Dear mr. Goyal,

Greetings of the day!

This is juhi from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung product and services.

This is in reference to your email regarding your complaint against samsung handset with model number - sm-n920gzdains and serial number - rz8g90ktwbd; we would like to inform you that we have already discussed your issue with the management hence we have provided you the best possible solution i. E. Repair on chargeable basis which we have already shared with you.


Please understand that we essentially need to function in conformity to the company’s polices and hence; would not be able to cater to your request for free of cost repair.

We appreciate your support and patience and assure you of our best services always.

Warm regards,

Juhi

Senior executive, customer experience

Samsung india electronics pvt. Ltd.