[Resolved]  Samsung India — samsung note 8 battery drainage

Address:

Gurgaon, Haryana, 122001

Hi,

I have bouvht this samsung galaxy note 8 handset on 21st sep 2017 from neeru enterprises sec 18 noida which is a samsung retailer and on 22nd i noticed my battery is draining very quickly. I contacted samsung executive on the store and he himself did some checks on my phone and told me yes there is some problem and told me to monitor battery usage. On 27th sep my phone got auto off wbile i was on a call, i conta ted samsung echat executive he told me to press power and volume key for 15 seconds and my phone got on. Then i visited samsung service center and my pain started. They submitted my phone for doa check and next day they told me phone is working fine. I thought lets complaint about this on customer care they after 2 -3 days they ask me to submit the phone again which i did. After 2 days i called them and ask for my phone they told me they are using my phone for servuce center calls and it is working fine (Data off, edge lighting off, every feature off) then i conatcted cc again then escalated the issue to some higher department from where i got a call on 6th oct from some senior manager who after listening to my problem told me to get back to me in 15 mins but never called back. After that i got my ph back on 10th oct. Problem is as it is. Now nobody is lizteninv and i am feeling cheated for 70 thousand rupees.