[Resolved] Samsung India — samsung on max mobile

neeleshbhave

from Pune, Maharashtra

Address:	Chennai, Tamil Nadu, 411037
Website:	shop.samsung.com/in/on-max1.html

I purchased the samsung on max mobile from samsungestore on 8th august 2017. I received the delivery on 10th august. On opening the box, i saw that the phone display was not working. I called samsung customer care. They asked me to take the phone to the nearest samsung service center.

The service center team checked the phone and issued a doa certificate. I sent the doa certificate to samsung estore and the reverse pickup was arranged on 23rd august. Till date, i. E. 12th september, there is no update from samsung as to when i will be issued a replacement. Every time i call the customer care, i am told that my concern has been forwarded to the necessary team and i am asked to call back to check the status after 48-72 hours. The same story keeps repeating.

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Oct 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Sep 13, 2017

Updated by neeleshbhave Is there any email id on which I can send the requested details? Or should I post it here. I have had multiple calls with the Customer Care and eStore department. Can you not check the details from Order Number #[protected]?