[Resolved] Samsung India — samsung - order delayed

Akash Murade

from Pune, Maharashtra

Website:

shop.samsung.com

I placed an order on 27 August through shop.samsung.com which was due for delivery on 30th August but today is 31st August and still Samsung has not handed over my package to courier.
Everytime I call the customer care I get the same response that we have raised the concern with the management team and we have not received a revert from them.
Please do something.

Order ID:[protected]

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Oct 25, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 04, 2018

Updated by Akash Murade It's 5 days past delivery date still no update on the Order status from the Samsung Team.
Now also whenever I call they say Sir please give us 24 to 48 hrs to get back to you.

Verified Support

Sep 20, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

dsvvsai

from Hyderabad, Telangana

Order No: [protected], Ref : [protected]

I had raised a service request, but simply executive came and told that spare parts are not available for refrigerator as it is old more than 10 years, but he knows the information before visiting my house, but still visited to collect the money for doing nothing.