Samsung India — samsung pay unable to resolve transaction issues and call disconnects

Samsung India — samsung pay unable to resolve transaction issues and call disconnects

R rushi08025 from Hyderabad, Telangana

I faced a technical issue with samsung pay once on 26-oct-2019 and again on 24-dec-2019. Unsatisfactory resolution was given for the 1st complaint and the 2nd is pending. Samsung pay agents and supervisors are arrogant and disconnect calls when i follow up. This behavior hasn't changed despite complaints to next levels. After escalation, communication from internal teams is assumed to be true without checking the facts. The same set of people who were unable to give satisfactory resolution give an update to their next level saying the complaint is already resolved. Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint. Verified Support Jan 08, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd Jan 08, 2020 Updated by rushi08025 I cannot share mobile number on a public forum. My mail id is [protected]@gmail.com Samsung Pay has a dedicated customer support and they don't share reference ID like the regular support. When asked for it, I was informed that my complaint is identified based on registered mail ID and mobile number.
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