[Resolved]  Samsung India — samsung printer m2876nd

Address: Mumbai City, Maharashtra, 400093

We purchased the printer considering the brand, and its features around a year back. Now we facing issues of printer not recognising paper in the tray, also not responding. Its hung.

The problem is there is no after sales service, no onsite service.
Firstly suprised how can a printer from samsung printer have so many problems. We used hp printer inject for 7 years without any problems.

Apprantely suamsung has given away the service of the printer to hp, who treat samsung customer like aliens. There is no service center close by. The error shown showns that some board is gone. I mean 1 year and board is gone. I wont be suprised if they dont even have the parts available

Need someone to help me fix the issue
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Dec 14, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 11, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
 
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