[Resolved] Samsung India — samsung refrigerator

AnkitDGandhi

from Mumbai, Maharashtra

Website:

Ahmedabad

Dear MD & CEO of Samsung India,

This is with respect to Samsung Refrigerator - RT36JSRZESP, Invoice no - S15/123, Samsung Store, Drive In Road, Ahm, bought on 10th May 2015 and got a problem in freezer where water was coming out of it, after long chase and argument - not easy one - where i had bag - argue what not and than on 14 July 2015, refrigerator got changed.

it was not a wow exp at all as we had to fight for a genuine issue. Trust from this brand has gone now.

now in 1st week of Aug 2017, we found that color started getting fade on handle side from where we open the door.

i sincerely request that, i dont want this piece, kindly return my money 38, 450/- Rs. i am not a reach guy. Really this is pathetic and it has a big question on your QUALITY check.

Now i understand that piece replaced by you guys was really a faulty one hence this problem has occurred.

i won't buy a samsung product again and won't recommend to anyone.

i have registered a complaint at call center and but very poor response.

regards,
Ankit Gandhi
[protected].

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Sep 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd