| Address: | New Delhi, Delhi, 110096 |
My earlier complaint dated 21st july #pathetic quality pathetic service.. Refrigerator which is exactly 18 months old, gas has been filled 3 times now in last 6 months finally on pushing why problem is happening visiting service person said gas is leaking. One service person came and connected a type of analyser and concluded that some rods are not cooling and it's gas leakage.. I was not convinced on the answer "some rods r not cooling" anyways still had warranty on gas filled few months back and service engg after not able to find the leakage point gas was filled. Within a month of this gas filling again no cooling issue was raised. Engg came and said he need to fill in pressure and disconnect refrigerator for 3-4 days to identify exactly the leakage issue. We shifted from home to a relative place.. After 4 days the pressure on the meter remained same.. Ends said that gas leakage is not there.. So he spoke to his office and it seems they concluded change compressor and valve.. On asking what is the relationship with gas leakage and valve answer was no convincing? I asked the same question to his senior no answer? Just as they can't identify the problem change compressor and valve.. As compressor is under warranty valve customer will pay.. Let us do this. It's 7th day without fridge in summer of delhi.. We cannot live at home.. It's eating out everything has been disrupted. Samsung doesn't understand this today 21st july samsung service centre says they have ordered from samsung compressor and it may come and may be will change today or else on 23rd monday that would be 9th day without fridge.. And the biggest thing after going thru all this pain one doesn't know if same thing will happen after a month again.. As samsung engg has no answer on linkage of gas leak with compressor and valve... # pain# agony# loss of peace # loss of time # loss of child education and classes.. Vinod kaul email [protected]@hotmail com
Status today : 24th july 2018: compressor was changed, valve was changed.. On saturday later evening... Sunday status cooling issues, water formation on the shelves of main body. Ice compartment a bottle pf plastic water takes 18 hours to become ice... Atleast... That too if the refrigerator is kept door closed for long.. Actually.. As complained i couldnt get the rca why compressor was changed as gas leakage was not there.. There is no root cause analysis given yet which was asked.. While the customer continues to suffer someone from ceo office called up and said that someone will call me.. Till now no call.. Was this information helpful? | 
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