| Address: E-201 2nd Floor Royal Akbar Residency Juhapura Sarkhej Road Ahmedabad, Ahmedabad, Gujarat, 380055 |
I have bought Samsung Refrigerator Model No. RT26H3000RH/TL on 8.3.2014 From A.S. Communication, 6-7, Royal Akbar Residency Sarkhej Road, Juhapura. At the time of purchase I have been informed that the Warranty of the Compressor of my Freez is about 10 years. Further on 19.10.2019, suddenly compressor of my freez was stopped working and so I made a complaint and in reply to my complaint, Service Engineer of Samsung Replaced the Compressor on 31.10.2019 and the said Service Engineer deployed by B2X Service Solutions India Pvt. Ltd., Ahmedabad. After replacing the Compressor, my Refrigerator was not having proper cooling and therefore, immediately, I made a complaint on 1.11.2019 and in response thereto, one Samsung Person came and told me that there was a problem of Gas. I would like to draw Your Attention that at the time of replacement of compressor, Samsung Also Charged Rs. 1880/- for feeling up the gas in new compressor. I was shock and surprised that though the compressor has been replaced and at the same time, the gas was filled up in the said compressor, my Refrigerator didn't provide proper cooling and since the day i.e. on 1.11.2019, I am continuously complaining to get it resolve my Refrigerator Problem, no action has been taken by the samsung and the Samsung Official under one or another pretext avoiding to resolve the same and also informing us that they don't have engineer. The reasons provided by the Samsung is not digesting one and ultimately, I have been compelled to make this complaint. You are requested that now a days Refrigerator is essential Home Appliances and once the same is out of order in the home, the entire family has to suffer. Now, I am going to buy a New Refrigerator and I am making this complaint. So I request You to do the needful at the earliest and I am also praying to that the Loss which I have caused on account of deficiency in service on the part of the Samsung, the same may please be compensated in terms of money i.e. Samsung Should pay the price of my New Refrigerator, which today I am going to buy. This Complaint may please be treated as part and partial of the Legal Action in terms of filing consumer complaint before the Hon'ble Consumer Forum.
From : Abidali Y Momin - Moblie - [protected]
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