[Resolved]  Samsung India — samsung refrigerator door hinge broken

I bought the samsung 496 l refrigerator from reliance digital for rs 60, 000/-on april 1st 2014. A few days ago we noticed a small grey plastic piece lying below the fridge door. The shape of the plastic piece corresponded with the shape of the lower door metal hinge. Worried that the door alignment would be affected i called samsung customer care and they promptly sent a technician to look into the issue. He told me that, though the small plastic piece was part of the door lower hinge, the entire door has to be replaced along with electronic display unit which will cost me rs 7000/-. My wife and i are retired persons and the fridge has been handled entirely by my wife, and the broken part was no fault of ours and has occurred despite treating the appliance with utmost care. I also wish to point out that it is a huge engineering design fault that the entire door has to changed instead of replacing a broken part from the door hinge. I have made several attempts to contact samsung and reason with them, my calls are only answered by their outsourced agency, who though sympathising with us are unable to do anything. But samsung have sent an email dismissing my concerns and have termed the complaint closed.