[Resolved] Samsung India — samsung refrigerator model no. rt77kbts1lxtl

pulkit sureka

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700157

We have given our fridge for repairing as it was not working on 29th of august with the payment of rs.295 wide cash receipt no. Ho/kol/6464 after verification we got a call that the compressor is required to be replaced which will be done in guarantee and condenser is also damaged which doesn't come under guarantee, so we have agreed to pay rs.4500. Now we got a call that the serial no. Is not visible and cannot repair the machine in guarantee. Kindly take care of the matter and do the needful.

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Oct 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

pulkit sureka

from Kolkata, West Bengal

Mobile no. [protected]
Email Address - anupriti.[protected]@gmail.com
Reference ID - [protected]
Thank You for accepting our request. We look forward to your further actions regarding our issues.

pulkit sureka

from Kolkata, West Bengal

In reference to my earlier complaint, I receive a call on 12th September, 2017 from Samsung company that I have to pay approximately Rs3500 for condensor repair charges and compressor repair would be free of cost as it is under warranty. On 14th I again received a call asking me to pay Rs12500 for repair of both compressor and condensor although my compressor warranty is valid till 10th November, 2017.