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even my friend experienced the same. i dont get their service. Good luck
Samsung India Customer Care's response, Jul 5, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
My Email id is [protected]@gmail.com & contact number [protected]
Samsung India Customer Care's response, Jul 10, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
When should I expect an reply??
Samsung India Customer Care's response, Jul 10, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Shouldn't have bought Samsung in the very first place. Should have gone for Apple instead, at least they care about their customers.
Dear samsung,
I have a similar experience with samsung service on my S7 Edge screen replacement on 990 scheme .I have submitted my phone for screen replacement in Hyderabad. Due to GST issues the service center delayed accepting my phone 2 times asking me to submit on 5th july 17 even though i'm a premium customer. And after submitting the mobile i received an update that my phone is ready for collection, after approaching the service center and after waiting for good 2 hrs i was given the phone to check initially THE POWER BUTTON IS UNSERVICEABLE at the 1st place and before even pointing at that i was told they cant handover the mobile as they have no clue on the GST revised prices and how much to charge. I WAS NOT PROVIDED A BACKUP PHONE TO USE, THE MOBILE WAS NOT PROPERLY REPAIRED, I WAS CALLED BY THEM TO COLLECT TO COLLECT THE MOBILE WITHOUT HAVING A CLUE ON GST POLICY AND DENIED HANDING OVER THE MOBILE.
And to my surprise no one was taking any responsibility on that and i was given the harsh replies .
I wasted l my TIME and EFFORT to run behind the service center which was useless and unprofessional.
where can i approach / write to samsung you on this ?
i would appreciate if samsung can contact me on [protected]@gmail.com / [protected]
Regards
Capt.Anvesh
[protected]
I have a similar experience with samsung service on my S7 Edge screen replacement on 990 scheme .I have submitted my phone for screen replacement in Hyderabad. Due to GST issues the service center delayed accepting my phone 2 times asking me to submit on 5th july 17 even though i'm a premium customer. And after submitting the mobile i received an update that my phone is ready for collection, after approaching the service center and after waiting for good 2 hrs i was given the phone to check initially THE POWER BUTTON IS UNSERVICEABLE at the 1st place and before even pointing at that i was told they cant handover the mobile as they have no clue on the GST revised prices and how much to charge. I WAS NOT PROVIDED A BACKUP PHONE TO USE, THE MOBILE WAS NOT PROPERLY REPAIRED, I WAS CALLED BY THEM TO COLLECT TO COLLECT THE MOBILE WITHOUT HAVING A CLUE ON GST POLICY AND DENIED HANDING OVER THE MOBILE.
And to my surprise no one was taking any responsibility on that and i was given the harsh replies .
I wasted l my TIME and EFFORT to run behind the service center which was useless and unprofessional.
where can i approach / write to samsung you on this ?
i would appreciate if samsung can contact me on [protected]@gmail.com / [protected]
Regards
Capt.Anvesh
[protected]
Samsung India Customer Care's response, Jul 10, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd