[Resolved] Samsung India — samsung s7 edge mobile : display flickering and dead pixel problem in less than 5 months of purchase.

Sai Kiran Kadiveti

from Eluru, Andhra Pradesh

Address:	Hyderabad, Andhra Pradesh, 500050
Website:	Samsung India

I recently purchased samsung s7 edge mobile worth of rs.55000/-, in less than 5 months i got display flickering issue. I reported the same to samsung and the technician from samsung visited and inspected the mobile. He confirmed that phone has manufacturing problem with display and noticed dead pixel. Technician requested me to submit the phone to service center for repair since the phone is under warranty. Being a customer who spent 55000 on a phone which has to be repaired in less than 5 months, i refused to submit my phone for repair. I escalated to samsung (Reference no:[protected]) but they have closed the issue saying that they don't have a policy other than repair when the product is under warranty. I lost the hope on samsung products and their service am expecting replacement/refund from samsung. Please help me on this by taking necessary action.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 12, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jan 19, 2018

Updated by Sai Kiran Kadiveti Samsung, Do you have some update here. I didn't get any response from customer service team yet. Please consider this as am not able to use my phone since long time