[Resolved] Samsung India — samsung s7 edge motherboard issue

krmishra.sunil

from Dimapur, Assam

Address:	East Singhbhum, Jharkhand, 831016
Website:	www.samsung.com

Dear sir,

I purchased samsung s 7 edge mobile on 03 sep 2016. My glass was cracked and on 16th april 2017 i have replaced the screen with cost of rs 14500 through cheque with no relaxation and warranty provided by your authorised bistupur, jamshedpur, jharkhand service center.

Now the problem is after replacement of screen my mobile get switch off and on automatically one or twice in a month. This thing happen continuously 6 month but we dont notice and not find any problem. But now a days daily my mobile gets off or goes in sleep mode while using 10 to 15 minute. Its turned on and getting charged when full battery get discharged means i have to wait atleast 3 to 4 hours for start charging the battery and then mobile start properly.

Now your authorised service center saying to replace the motherboard and demanding rs 17000 for replacing the same.

Now i think your service center has cheated me.in waranty period after replacing the screen he has not cheked the mobile properly.

Now if i pay this money then total cost of mobile will be rs 50000 mobile cost + 14500 screen replacement + now 17000 motherboard = rs 81500.00/- within 14 month after the date of purchasing.

I did not expect this short life of costly samsung mobile product. Now i m loosing my hope on samsung mobile and your brand regarding the durability. My family and friend are advising me to gift this costly mobile to your authorised service center and be them happy.

I want to convey this to ceo of samsung india / global. Please help me if it is possible to waive my mobile's motherboard cost in urgent basis. Now i have no strength and confidence to purchase your any costly and branded product i[censored] not consider my problem.

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Dec 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 06, 2017

Updated by krmishra.sunil Yesterday service Center has replaced new screen without any cost and paper work. But they not replace my mobile's motherboard. I think something wrong has been done before screen replacement time.
They are demanding Rs 15500 for motherboard.

Dec 06, 2017

Updated by krmishra.sunil My contact No - [protected]
Email Id - krmishra.[protected]@hotmail.com
Please call me so that i can explain you full matter

Dec 06, 2017

Updated by krmishra.sunil I m attaching my acknowledgement of service request paper for your kind perusal.
Please advise me what to do. Should I pay Rs 15500 for motherboard or leave the expensive handset to your service center.

Dec 07, 2017

Updated by krmishra.sunil Dear Sir,
I did not get any message till now by your end regarding previous conversation. Please tell me what should I do. Should I pay Rs 15500 to your service center for motherboard or you will take any neccessary action. In 14 month my phone cost has become 64500 and this time if I will pay Rs 15500 then total cost will become Rs 80000/-
I purchase this costly smartphone by knowing your market value and Brand. But now I am suffering a lots of problem and having financial problem to pay this money. Already in six month I had paid 14500 for screen replacement. And now 15500 is demanding by your service center till tomorrow. From last 15 days I was disconnected from my world due to your smartphone issue.
This means that in every 6 month if I m using your expensive handset then I have to pay 15000 lum sum.
Please advise me what to do.
Bill No given by Customer Care - [protected]

Dec 08, 2017

Updated by krmishra.sunil Finally I m loosing my hope for no response, help and step taken by your end. Also I think there is no way to live without phone so finally I m going to pay this money in your customer care account once again. God know after three month expiry of motherboard's warrant when my pocket will be loose.

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Comments

krmishra.sunil

from Dimapur, Assam

Contact Number - [protected]
Email id - krmishra.[protected]@hotmail.com

Nidi Tripathi

from Mumbai, Maharashtra

Hello i do have S7 edge and now its out of warranty last few days back when in morning i wake up and see my mobile it was turned off i tried to on mobile but its didn't go thru

so today i went to service center in Kanpur and checked my mobile in staring they checked my battery and still my mobile was off then they told me to submit the mobile to them with the handling charges 180 ( if i refuse the repair the mobile )

After 4 to 5 hours i got call from service center they told me your mobile is death and your mother board need to be replaced and the front screen and total cost they told me for mother board in 17000 and screen 14000 total will be some thing like 31000

so i need to know my mobile was working fine and how its suddenly its got death i had purchased many mobile from Samsung currently i am using note 9 and if the quality of mobile will be like this then why any one use and burn our money on these Samsung flagship mobile