Hello m/s prema latha,
It’s more than 10 days since you have told that you will speak to the service center and get back to me with regard to the screen problem of my mobile. I tried reaching you but it went to your voice mail box wherein i have left a msg to you. Can you please look into the harrowing experience am going through for keeping faith in samsung and purchasing this high end mobile asap.
Regards,
Gnanaraj d samuel.
From: samuel, gnanaraj, chennai, chennai branch managers office
Sent: tuesday, october 03, 2017 10:13 pm
To: 'prema. [protected]@partner. Samsung.com'
Subject: re: communicationfrom samsung-mr. Gnanaraj samuel - [protected]
Just a gentle reminder
Regards,
Gnanaraj d samuel.
From: samuel, gnanaraj, chennai, chennai branch managers office
Sent: thursday, september 28, 2017 6:47 pm
To: 'prema. [protected]@partner. Samsung.com'
Cc: '[protected]@gmail.com'
Subject: re: communicationfrom samsung-mr. Gnanaraj samuel - [protected]
Hello m/s prema latha,
I have tried reaching you now and i couldn’t get in touch with you because i presume that your office hours is over. I was waiting for an positive update from you after speaking to the samsung service center where i had gone on 23rd september. Request you to support us by doing the needful at the earliest.
Regards,
Gnanaraj d samuel.
[protected]
From: samuel, gnanaraj, chennai, chennai branch managers office
Sent: thursday, september 28, 2017 3:52 pm
To: 'prema. [protected]@partner. Samsung.com'
Cc: '[protected]@gmail.com'
Subject: re: communicationfrom samsung-mr. Gnanaraj samuel - [protected]
Hello m/s prema latha,
I haven’t received any reply for the mail which i have sent you last week with regard to the screen default of my samsung s7 edge mobile. I have tried calling you but am unable to reach you in your official landline phone and it gets into voice mail. There is no response from your end after leaving a message on the voice mail box also can you please respond to my queries at the earliest.
Regards,
Gnanaraj d samuel.
[protected]
From: samuel, gnanaraj, chennai, chennai branch managers office
Sent: monday, september 25, 2017 11:08 pm
To: 'prema. [protected]@partner. Samsung.com'
Cc: '[protected]@gmail.com'
Subject: re: communicationfrom samsung-mr. Gnanaraj samuel - [protected]
Importance: high
Hello m/s prema latha,
Can you please respond to the query / complaint i have written to you 3 days ago as per the trail mail. Time is running out for the extended guarantee period committed from your side.
Regards,
Gnanaraj d samuel.
From: samuel, gnanaraj, chennai, chennai branch managers office
Sent: saturday, september 23, 2017 3:16 pm
To: prema. [protected]@partner. Samsung.com
Cc: '[protected]@gmail.com'
Subject: re: communicationfrom samsung-mr. Gnanaraj samuel - [protected]
Importance: high
Hello m/s prema latha,
Am once again going through the harrowing experience with regard to the samsung s7 edge after the screen replacement at my cost for the self-damage caused. The following are the details with attachment.
after many promises for replacing the screen / refunding the cost of the mobile – the screen cost it has taken almost 3 months for samsung to get back to us and stating that the replacement is not possible and we have to repair the mobile at our cost.
we have replaced the screen at our cost of more than 15 k and got back the mobile delivered on 01.03.2017.in this period of almost 6 months we haven’t used the mobile.
the new screen was replaced and the mobile was given to us on 01.03.2017 with only 3 months as guarantee period, however you have promised to give an additional guarantee of 3 months since the mobile was not used for almost 6 months.
the screen has started flickering again without any mishandling from our end and it was taken to your nungambakkam service center for the screen repair / replacement.
as per your own version we still have one more week for the additional guarantee provided by you orally.
mr. Anwar the floor manager of your nungambakkam service center is asking for a mail approval from your side for the additional 3 months guarantee committed by you orally for which you haven’t sent a mail.
we have tried contacting you from samsung service center nungambakkam through mr. Anwar for which he replied that you are very busy and i have provided all the details to him which he promised to get back to me and still he hasn’t got back to me.
i have tried your land line no with your extension and the call was not picked up and it went to voice mail in which i have requested you to call back which has no response till date.
there is no response for the mail sent to your chairman / managing director desk also which is quite surprising!!!
please note that the mobile was purchased on 13th july 2017 and in this 15 months the mobile couldn’t be used for 6 months for want of screen replacement, so actually we have used the mobile for 9+ months only with one screen replacement done at our cost due to our mishandling and non availability of screen at your end and now again am facing a problem with the flickering screen
I don’t want to dig into the past for which am feeling cheated even today and want a positive response from you for the commitment of three months additional warranty for the mobile screen as promised by you.
Hope you would give a positive response this time at least.
Awaiting your reply at the earliest.
Regards,
Gnanaraj d samuel.
[protected]
From: premalatha a [mailto:prema. [protected]@partner. Samsung.com]
Sent: monday, december 12, 2016 11:39 am
To: samuel, gnanaraj, chennai, nestle professional
Subject: communicationfrom samsung-mr. Gnanaraj samuel - [protected]
Hello gnaraj samuel,
Greetings!
This is in regards to the complaint of your samsung (Sm-g935fzkuins) bearing serial # (Rz8h607tpyn).
It is our best endeavor to provide you with impeccable product experience at samsung. Our products pass through rigorous quality
Checks which are globally recognized; therefore, samsung products stand out as best as compared to other products in the same category.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. We would like to mention that samsung provides a free of cost repair during warranty period to ensure equated performance of your product. This warranty is considered void if the product is tampered within the warranty period or due to improper usage.
This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale.in this case, the consumer has to bear the expenses of the repair as once the product is tampered with, samsung can not assure the equated performance of the same product.
In conclusion, based on our discussion, we would not be able to cater your request for replacement/ refund of your product. Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.
We can provide you the service if your agreed to pay the charges.
We value your relationship with samsung and assure you of our best services, always.
Regards,
Premalatha
Senior executive, customer experience
Desk phone:[protected] extn 1642 (Mon - fri, 09:00 am - 05:30 pm)
— original message —
Sender : samuel, gnanaraj, chennai, nestle professional
Date :[protected]:03 (Gmt+9)
Title : fw: replacement of samsung s7 edge
Madam,
I have received a false sms from samsung now stating that “your call was closed post resolution given on phone. Please quote [protected] for further reference at 180040-samsung[protected].
I don’t understand who is sending these kind of false sms from samsung. Samsung is keeping on dragging and on december 7th i have send you the pictures as required by you and no resolution has been reached as of now and am getting such sms now.
Can you have the courtesy to revert please.
Regards,
Gnanaraj d samuel.
From: samuel, gnanaraj, chennai, nestle professional
Sent: saturday, december 10, 2016 1:19 pm
To: 'prema. [protected]@partner. Samsung.com'
Subject: fw: replacement of samsung s7 edge
Importance: high
Madam,
Only time is running out and we are discussing my legitimate replacement in circles and circles. Can i get a resolution for this issue by monday evening.
Regards
Gnanaraj d samuel.
From: samuel, gnanaraj, chennai, nestle professional
Sent: wednesday, december 07, 2016 11:04 pm
To: 'prema. [protected]@partner. Samsung.com'
Cc: '[protected]@gmail.com'
Subject: replacement of samsung s7 edge
Importance: high
Madam,
Enclosed please find the picture of the mobile with broken screen as required by you. Again i reiterate we are willing to pay the actual cost of the screen which was broken. I don’t want the money refunded to me back as promised by your samsung service center in nandanam after deducting the screen cost for the mobile.
My son wants to use only samsung s7 edge hence if an new replacement can be provided by paying the cost of the screen broken we will pay the money and take the new handset as i promise and commit.
This request comes to you after your service center has committed that they will refund the money back to us.
In case of any queries please do call me from 9.30 am to 9.30 pm, since i won’t be in a position to receive calls before 9 am.
Request that this matter be sorted out at the earliest.
Regards,
Gnanaraj d samuel.
From: samuel, gnanaraj, chennai, nestle professional
Sent: tuesday, november 15, 2016 7:12 pm
To: prema. [protected]@partner. Samsung.com
Cc: '[protected]@gmail.com'
Subject: fw: test mail
Importance: high
Madam,
Enclosed please find the samsung s7 edge service center copy given on 10th october and the estimation given on 15th october 2016 when i visited your service center along with my son richard for whom i have purchased this mobile.
The service center manager told me that i will get the refund within 10 to 15 days since the replacement screen / touch was not available with samsung and after a lot of deliberation they have taken my cancelled cheque and have filled the necessary format but the refund promised was not deposited in my account and after almost a month am receiving a call from your service center stating that the replacement screen can be done.
In this context request you to provide a replacement handset to my son as committed by the service center.
Regards,
Gnanaraj d samuel.
From: richard williams [mailto:[protected]@gmail.com]
Sent: tuesday, november 15, 2016 5:46 pm
To: samuel, gnanaraj, chennai, nestle professional
Subject: re: test mail
On 15 nov 2016 17:27, "samuel, gnanaraj, chennai, nestle professional" wrote:
Gnanaraj d samuel.
Regards,
Premalatha
Senior executive, customer experience
Desk phone:[protected] extn 1642 (Mon - fri, 09:00 am - 05:30 pm)
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