[Resolved]  Samsung India — samsung s8 new brand mobile

Address:Sri Ganganagar, Rajasthan, 335037

S
This mail is in regard to followup on the ongoing case with sm-g950fzkdins, for which the ceo desk is as issue was raised with40 days of the purchase. I would like to raise the issue with the highest of authorities now and not talking to your customer experience who are nothing but fooling around with customers and giving a run for their money. I have had a nightmare to the level of harassment that samsung has made the customer go through.
To the extent of my frustration he asked me whether you want refund or replacement. I requested for a refund as i had lost faith in samsung with the worst experience of s8.
Was this information helpful?
No (0)
Yes (0)
Oct 31, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18896
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information