I prebooked samsung s8 plus mobile on 23rd april 2017 and bought my mobile on 3rd may 2017, as per samsung promises prebooking customers will be getting wireless chargers and tumi back cover which we can redeem from mygalaxy app, but still now i cant able to redeem i did lots of follow up with the samsung customer care and from the place i bought i got reply i am not eligible to get the wireless charger but no other reasons given.
I would like to know why keeping false promises which company cant keep up and also i want to escalate this issue to higher persons.
Prabhu m
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