[Resolved]  Samsung India — samsung s8 worst ceo mail desk

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This mail is in regard to followup on the ongoing case with sm-g950fzkdins, for which the ceo desk is becoming a mockery as issue was raised within 3 days of the purchase. I would like to raise the issue with the highest of authorities now and not talking to your customer experience who are nothing but fooling around with customers and giving a run for their money. I have had a nightmare to the level of harassment that samsung has made the customer go through.
The phone was received by the service centre for the issues raised in the 3 days of purchase. After receiving the phone they claimed no defect found as you know they never accept their faults.

After repairs, the brand new device was received in an all sctached condition from front and back, and the head samsung okhla delhi mr. Ashish apologised for the same and accepted his mistake as in the job sheet too it was not mentioned scratched as it was brand new.

Mr. Mouazam ali manager customer experience was in the loop and he asked me for a solution. To the extent of my frustration he asked me whether you want refund or replacement. I requested for a refund as i had lost faith in samsung with the worst experience of s8.

I have a had no replies from samsung or service centre on the same. Now when i called they asked me to replace the back and of the phone and forcing me to take the handset by fixing a brand new device, which has been lying at the service centre ever since it got submitted.

I refused the same because i don't want my brand new device to be opened at any cost and as customer it has spoilt all the experience.
Mr. Ashish head service is clueless and has no response besides changing the cover.

Samsung has deteriorated its image to the core after this and for the same, i would like to raise the issue to a higher concerned authority to let you know how they are handing your flagship phone customers and harassing them. I would like to connect to the higher most authorities now for the same.

Sanyam
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