[Resolved] Samsung India — samsung service center fraud - authorised samsung service centre - velachery

thomasajit85

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600042
Website:	www.samsung.com

I gave my s7 edge for service in the velachery samsung service centre. The technicians over there doesn't know anything about mobiles to be honest. They broke my mobile screen. People over there are like goons. They behave in a very rude manner. They made me wait for 4 hours. I regret my decision to buy samsung mobile. Please avoid this idiotic and useless service centre.

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Jan 5, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 05, 2017

Updated by thomasajit85 Dear Samsung

May I know why you need my mobile number? I have been abused my Samsung people over phone. People in customer service don't know how to be customer friendly.

Regards

Thomas

Feb 02, 2018

Updated by thomasajit85 Dear Samsung,

This issue is not resolved. Can u give me a reason why your service centre people are not qualified to do a job and they act so rude? Please reply.

Regards

Thomas