[Resolved]  Samsung India — samsung service is very bad cheap service in pune.

Address:	Pune, Maharashtra, 411041
Website:	Www.samsungindia.com

Respected sir
I me ashish ankush jadhav a regular customer of samsung india ltd need to file a complaint against the samsung company regarding the issue of not solving my genuine problem if refrigerator repair, the details regarding the issue and complaint is my home refrigerator stopped working as it's cooling got stopped we from then after contacted customer care service of samsung ltd our first call to customer care was on 5/12/2017 we forwarded a request to send a service engineer to resolve the problem service engineer visited after four days stating that we have to repair the part i. E compressor of the fridge which was in warranty still they were asking us to pay for same as fridge was purchased in 2012 compressor warranty is of 10 years as mentioned in bold letters on the product itself, there was another issue of a part called pcb which has to be changed as said by them we agreed to do it but after that till 20 days the part was not available with them i called numerously forwarded the request many times to customer care i had a word lots of time with all executives, team leaders, service engineer and so on still the problem was not resolved at last i was given the mail i'd of a person who is the head of the department in headquarters mr deepak bailwal, finally after 24 days he send the services engineer to resolve the problem but still it is not repaired in proper way my refrigerator still is not working it's not cooling and also ice is not formed in deep freezer, i requested again to customer to get a call back from mr deepak as he handled my case i had send several mail to him, called him he does not respond. My issue is still not resolved one can imagine sir my family is facing such problem without refrigerator as have a small baby of one year, how we our dealing without refrigerator since 25 days. Samsung has not at all provided satisfactory support i protest against the company they have troubled very much i strongly want an action against my case.
Thank you
Ashish jadhav
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25 times call customer care
15 time call service engineers
3 time call team leader
4 time call head office cheap service by samsung india cheap
Now time to show customer power to that kind of service provider company
Warnning to samsung india
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