| Address: | Lucknow, Uttar Pradesh, 226010 |
Hello,
Samsung is cheating me since last couple of months by killing my time and energy in useless talks and not replacing the defected part of my led tv
I had left with no other option but to get the help of consumer forum.
My complaint reference no.[protected], where i am connected with rohit majumdar whose job is to misguide customer and force them to settle with whatever he wish.
I have bought samsung smart tv with below details
Model no. Ua46d7000lrmxl & serial no.20003zeb900521b
My tv has suddenly stopped working and after complaining for several months i landed up with solution that the tv cannot be repaired as company doesn't have the part been manufactured now so there is only one option of getting refund of tv which is just 17% of the total value. When i asked how the depreciation % has been calculated there was stupid answer that it is confidential and cannot be disclosed. I need a better compensation as i cannot afford now to buy such expensive tv again which has such a short life. Also how samsung has come up with calculation of 17% as payment after depreciation, obviously there should be a logic behind it which any customer has right to know.
If you can give better solution it will be good for both o[censored]s, else i will have to move further in legal actions soon against samsung and rohit majumdar as any day i will be given better option then what is given to me right now by the court of law.
I am requesting again to look into the matter and let me know what really samsung can do for their customers apart from cheating and being rude to them.
Don't give me below reply as i have already got that before but still no resolution has been provided till now:
"samsung india customer care's response, nov 17, 2017
Dear customer,
Greetings from samsung.
With the reference of your feedback regarding samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best regards,
Samsung india electronics pvt ltd"
My email address:
[protected]@rediffmail.com
Was this information helpful?
Post your Comment