[Resolved]  Samsung India — samsung smart tv/ technician broke my tv display

Address:

560068

I bought samsung smart tv 49inches from pai international showroom b. G. Road bangalore on march 17 this year through emi. I recently shifted to new home. While shifting. My tv frame got mis aligned slightly by accidentally. But the tv was working pefectly. As i didnot want to take further risk i called up to the samsung service centre that is r-logic centre lalbagh road. I told them the matter they told the display will cost 27000₹. I said i need only frame. He is said no. Then i asked him for wallmont the tv. He told he will send the technician. The technician mr. Ajith came i asked him regarding the frame. Can u fix this. He told i will try and took screw driver and opened the frame and align. I don't know what he did. The tv image started getting vertical and horizontal lines. He said he can't fix it and took photos and said i cannot do this and told to call service centre. He spoke to his manager and has said i won't fix let them get service first. It's broken that this he told. I said till now everything was perfect. After u used this screw driver it's not working. And the image has also gone. Now tv a is not working. My hiiusband complained this to the samsung service centre. Now they are telling we have asked for display estimation. It's not our prblm. It's been broken and the technician has not done anything. I have the pictures of the tv working when it got mis aligned. And the photos when technician broked the tv. But the people there are not responding properly and speaking rudely. It's still under warranty and they are not doing the service