[Resolved] Samsung India — samsung tab-model no-sm-t285 yzdy ins

Shiladitya Chanda

from Kolkata, West Bengal

Address:	700093
Website:	SAMSUNG INDIA

I bought one samsung tab-model no-sm-t285yzdy ins from delhi from rishabh communication delhi-5 (Samsung delar) on 19/08/17 this product found defective. I had to come back kolkata and went to samsung service center for replacement (As with in 15 days of new purchase. If product found defective then samsung liable to give free replacement or return the money. But samsung customer care kolkata decline to give replacement as they said for replacement i have to delhi and get the replacement from rishabh only, which is completely un acceptable and against samsung sales terms and condition.
My complain no to samsung is [protected],
I want free replacement at kolkata or refund of money.
Regards

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Sep 28, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Aug 18, 2017

Khan sayef's response Update complaint

Verified Support

Aug 25, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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