[Resolved]  Samsung India — samsung tv repair at the flood hit area.

Address:	Thrissur, Kerala, 680307
Website:	www.samsung.com/in

Dear all,

I bought a samsung curved tv in 2017.
During the recent flood at chalakudy, kerala, the tv got damaged. (15th aug 2018)

I lodged a service request with samsung toll free number.

Later, i contacted samsung service centre at irinjalakuda, thrissur, kerala. (Axon electronics). They agreed (On 31st aug) to send a service technician to check the tv set. On 05th sep, a service tecninician arrived at my home and said he is not carrying the tools to open the tv unit as he was not assigned to do this job in the morning. He said someone from samsung will come next day to attend this case.

But none from samsung came to check the tv. No positive reply from samsung yet, whereas other products like lg had sent their technicians to complete service and repair of lg products intime without any hussle to our schedule.

All the recent call did not go well with samsung and the support was very annoying.

A company like samsung should have much better customer managment level to support the victums of flood. Unfortunelty, we do not see any further action from them on our repeated comaplints about their poor service and communication.
The first issue of tv still not attended by samsung even after almost three weeks of the incident.

I lost my car and almost everything in the house was under the water and mud. We are coming back as much as we can but the poor support from samsung is worsining our situation. They should have undertstand that we have many other things to complete at the earliest. We do no have a lot of spare time to go behind companies like samsung, wherein i beleive they could have took initiate to support us at this need of hour.

Note: samsung mentionning that the offer of free service is only until today and everything will be chargable from tomorrow onwards. They do not attend the service request until today and they want us to pay for everything from tomorrow onwards.

I would like someone to ask them to attend the service request at the earliet under free of cost as offered. They should do their attendnace proactively with out wasting my time by making many calls to samaung anymore.

Thansk & best regards