[Resolved] Samsung India — screen broken during re-installation of pcb-motherboard by assigned samsung engineer.

Kumar Durgesh Nandan

from Delhi, Delhi

Address:

110077

Dear sir/madam,

I am writing with reference to samsung 40 inch led curve tv screen broken by samsung assigned engineer mr amit sharma, during re-installation of mother board.

I kumar durgesh complaint to samsung customer care on dated nov-30-2017, with complain no - [protected] as our tv was not visible. Mr vijay contact no - [protected] assigned for the same, however he was informed us pcb (Mother board) problem inside it and ask him for provide confirmation for re-installation of pcb (Mother board) with charges around 8000.00, and collect 300.00 rupees from us for visiting charge. After our confirmation, one of the other samsung person mr amit sharma visited to my home for re-installation of pcb board, during installation of the same he had broken our tv's screen. After this happening i was complaint against him at our nearest police station (Fir no - 33b-3/12/2017 dwarka-23). Case handled by mr jai prakash (Sho, dwarka-23)

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Jan 18, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Dec 05, 2017

Updated by Kumar Durgesh Nandan Dear Sir,

No body contact me as I got a call from Gurgaon head Office, but voice is not audible, she said call you again, but still no any call from Samsung.

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Comments

Kumar Durgesh Nandan

from Delhi, Delhi

Dear Sir/ Madam,

I wish to inform you that some one courier person called me and saying that Samsung service centre send you a old plasma TV 50 Inch.
Now I want to inform you that I don’t have need any other make mode TV. We need only Samsung Curve LED 40 Inch. Please arrange the same otherwise I will not accepting your item as mentioned above. Please note.

Samsung India Customer Care's response, Dec 18, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd