[Resolved] Samsung India — screen damage and screen replacement issue.

Rush2483

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 401101

I have purchased samsung s7 edge in october 2016 worth 53000 inr and samsung didn't provided any offer to me for screen replacement, in 2017 when the cost of same samsung s7 edge gone down that "never mind offer" came and in which people who purchased same mobile in 30, 000 inr get the offer and people who purchased in 53000 has to pay 14000 inr.

Samsung this was not expected, being a professional company and manufacturer you should treat every customer the same.

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Nov 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd