[Resolved] Samsung India — screen replacement

Mustufa Khokhar

from Mumbai, Maharashtra

Nov 10, 2017

Address: 400010

Hello,
I had purchased the s7 edge in 6th jan 2017, durung this period there was an offer which said 1 time screen replacement within 12 months of the purchase at the cost of 990, but when i went to the service center to avail the offer i was told that they are not sure about the offer and have to contact samsung officials for the same... My point here is that if samsung is giving such offers for the purchase of they flagship phones why cant it be availed easily, why do we as the customers have to always run around keeping our busy schedule aside and following up with the authorized service center for the update regarding the screen replacement... Looking forward to get a positive reply from samsung

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Dec 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 11, 2017

Updated by Mustufa Khokhar Mustufa khokhar,
Mobile no - [protected],
Email id - [protected]@gmail.com

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Comments

Mustufa Khokhar

from Mumbai, Maharashtra

Nov 11, 2017

Mustufa khokhar, mobile no-[protected], email id [protected]@gmail.com, ref no-[protected].

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd