[Resolved] Samsung India — semi automatic washing machine

jahara Chatterjee

from Delhi, Delhi

Address:

Kolkata, West Bengal, 700007

In the year of 2015 I purchased semi automatic washing machine. The details is available in attached sheet.
I have changed to Samsung not that the previous washing machine of other manufacturer went wrong but with the fascination of renewing with global branded company.
It was running O.K but in the last month(January 2018) I found some defect that the water is continuously leaking from the washing zone and we are unable to hold soap solution in that zone.This is very irritating.
The machine was twice attended by Samsung's service engineer but the problem remains.
I feel some extra care should be taken to service the machine.
I feel the good office Samsung will take care to rectify the problem so that my problem is solved.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Mar 20, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd