[Resolved]  Samsung India — service center refuse to repair my phone..

Address:Khordha, Odisha, 751007

I brought samsung galaxy j7 max in dec 2017 and the phone is still on warranty period. After 4 months o[censored]se phones usb port stopped working and i went to the service center and tell them the issue. I don't know what they did they took my phone and opened it and returned it and tell me that sir due to moisture the your phone is having the problem and we need to change the whole mother board and we need 7000 rupee. Damn. My phone was only 6 month old and you are telling me that you need to pay 7000 though the phone is still on warranty period... Thats not good i refuse then the return me the phone without any bill and after that i went to another samsung service center and they also refuse to help because the phone is already opened by somebody so we can't repair your phone. Man whats going on..

I was a big fan of samsung bcz if someone ask me for suggestion regarding which phone to buy i suggest him to buy samsung and now this.. Seriously samsung.. : (This is not expected from you..
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Dec 2, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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