[Resolved]  Samsung India — service centre fault

Address:

Pauri Garhwal, Uttarakhand, 190009

Hi sir i bought my phone s7 edge last year on 16 march of rs 58000, 15 days back pink line occured on my screen all of sudden. I checked this on google came to know this problem is common with this device and i also came to know samsung has assured free replacement of display under warranty. So i went to service centre and told them about my problem, they examined my phone physically and said yes display will be replaced under warranty but display is not available at present, you have to drop phone here and will give you job sheet/ reciept against that. Today after 8 days i recieved call your back glass is broken which is completely visible on phone, and was not present when i gave phone at service centre. Even on job sheet back mirror breakage is not mentioned because it was fully ok at that time. It occured due to some fault of service centre as phone was with them for 8 days. May be they have dropped phone somewhere and they called and said i have to pay now 18k for display and back glass. Sir can you help me this or i should contact consumer court for further action.