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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Today I was told via SMS that the complaint no. [protected] has been resolved (see the attached screen shot of SMS) but till today I have not received the parts infact they brought wrong part twice instead I have already provided the images of broken part which need to replace.
My question is that why the complaint status changed to resolved as the complaint is not resolved actually and also asked to pay Rs. 427 instead part not delivered.
It is strange that Samsung is a very big company is unable to provide the service to its consumer since from last four month and I believe that they are interested to sell their product only rather failure in the area of Service.
It is to requested you to please look into my complaint and ask this question from Samsung company.
Regards,
Rajit Rastogi
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd