[Resolved]  Samsung India — services for refrigerator

My Samsung Frost free refrigerator was not cooling, called Samsung service on 4 April, 2018. Service reps. Informed that several parts had gone bad and need to be changed at a total cost of ₹ 3750/- the parts were changed, but the problemdid not go away. The next day they asked me to run the refrigerator empty for 3 hours and it will start functioning properly. I followed their instructions no improvement despite this. Have been calling the service centre, who promised somebody will call and rectify the same. Please look into this and get my problem solved.
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May 16, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

As requested by Samsung I am giving the complaint no give by customer care

Complaint no. : 51346449,
Mobile no. : [protected]
Email id. :. sunil.[protected]@gmail.com.

Trust the needful would bedone
Sunil.lall's [Complaint's author] reply, Apr 8, 2018
Complaint no 51346449
Email [email protected]
Mobile number 9811338556
Samsung India Customer Care's response, Apr 10, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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