[Resolved]  Samsung India — shameless replies by samsung officials in response to my complaint

Address:	125201
Website:	WWW.SAMSUNG.COM

To
Ceo office
Samsung india

First of all i am rewriting my last mail for your reference
... To,
The all samsung india officials,
Sub:fraud and damage of my refrigerator by your engineer
Respected sir/mam,
I purchased my samsung fridge on 01/06/2012, five years ago from a samsung dealer. Last year it suddenly start water leaking problem and it was sorted out by samsung engineer and last month it again start water leaking problem and cooling issue, i registered a compaint with request. No. [protected] on 22/8/17. Service egineer visited my sight and changed a sensor and also charged me rs 550 and said i will come tommorow to check the refrigerator. When i asked for bill of sensor then he said i will give it tommarow. But he never visited again and refrigerator stopped working completely again, when i called him he said neither i will give bill nor your refrigerator can be repaired. When i asked about this to samsung tollfree number then they said your refrigerator is non-repairable.
I want to know what kind of service it is. How a 5 year old refrigerator with 10 year compressor warranty can be non repairable after 5 year of purchase.
Details of service engineer are as below:
Kamal nagpal
Platinum services, sirsa
[protected]

I am also linking bill copy, sensor photo to which he changed and i have also voice call audio recording in which he is denying to give bill
...

In response to my this mail to your complaint desk i received a call from samsung office from [protected].
He said company or service engineer is not all responsible if your fridge get more damaged while repairing by our service engineer. Electronics goods have some non-repairable parts in it and company can do nothing incase those parts got damaged even after 6 months of purchase.

Now i have some queries/question/feedback to ceo's desk

1) can we expect this kind of non-sense reply from a reputed company??

2) do company tell the non-repairable parts like things while selling their products??

3) is it not company's responsibility to sortout their product issue either by repair or exchange or any possible solution??

4) is the maximum sale only target of company??

5) customer satisfaction has no value??

6) are your products non-reliable??

7) do samsung always send fraud engineers??

8) why you promise for full customer support at the time of sale if this kind of service you provide??

I have never faced this kind of issue and this kind of replies by a branded company ever.

This is totally a shameless act

With regards
Rohit garg