[Resolved] Samsung India — slow charging in s8 after june 2, 2019 one ui security update

K.Rohit Rao

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Team,
It's been almost 2 years since I am using S8, but after receiving Android 9 with One UI my phone is showing few issues which was not there earlier.

Like, in the call receive option, camera, fast charging, Bixby voice, audio controller in locked display etc. But, against all I am facing an issue with the fast charging. Lately after the June 2019 security patch update it is showing fast charging while I connect to charger, but now it takes over 2 hours to Make it to 100%.
Recent example: I plunged in the charger with 1% battery at 1.05 PM and it was merely at 37% at 2.49 PM, and after that stopped checking the time. Why it is taking hell lots of time by showing fast charging in the notification panel and didn't mention any time remaining anymore.
Can you check and resolve this issue. I was never expected this kind of error from Samsung.
Hope you will resolve this issue and don't ignore this.

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Jul 24, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd