[Resolved]  Samsung India — sm-n9208zkuxme - imei - [protected] - mobile not working

Address:	625530
Website:	Samsung Mobile Service Center

I gave my mobile on 18/nov/2017 to samsung service in india - tamilnadu - chennai - nugumbakkam - service center:[protected].in my job sheet they took the complaint as display problem, they said for changing the display i have to pay around rs.8000. I accepted gave the mobile for servicing. On that day (18/nov/2017) evening i received message as your mobile ready please come and collect it. When i went to collect they said mother board in mobile is the problem. I asked why this wasn't diagnose before they said mistakenly it happened. I called customer care team to give complaint. Customer service team accepted as service team has done this mistake. I have asked the same thing as written statement. But they said it cant be given in statement. Again i got a call back from escalation team contact#+[protected]. Mr. D. Sundaram extn:1631 he said he will ask the service team to coordinate with me to finish the problem without paying additional cost. Now escalation team is saying its not a problem of service team and they are asking me to contact service team to pay amount. They are forcing me to pay rs.23000 to service completely and they are not sure will it work properly or not.

I had recorded the mobile conversation whatever i discussed with service center member and customer care team. Now i would like to escalate this to your attention to get my problem solve without any trouble.

Samsung name is getting spoiled because of this unprofessional service and support team. Because of this problem am under tremendous mental pressure everyday i am getting tense its spoiling my health.

At present nobody called me to give the status of my mobile.

For further details am ready to come to chennai office at any time with all the proof. I am expecting a prompt solution from your end. Hope my expectation will be met.

Thanks
Francis
Contact: [protected]