[Resolved]  Samsung India — smart tv

Address:

500039

I purchased the tv last year on 18th and was told by the dealer to contact him for any issues with the tv. Coincidentally my tv got a small vertical thin line on the tv on 17th this year[protected]. So i contacted the dealer who told that he would look after and send the samsung repair guy. That guy came on[protected] and asked to call customer service saying that its out of warranty and would need to replacr the whole display costing 14k. I had reported the issue on 18th but they are not accepting and helping or making any exception. I took me two days on the call to contact the supervisor for help but even he was unhelpful. The agents promised me call back 3 times but nobody called for 2 days and later i had to stay connected for 45 mins to get transfered to the supervisor who was not helpful. The ref id of my contact with samsung is [protected]. Samsung service is cheat as i spend 38k for the tv and within 1 year i had to spend 13k again and samsung would not help for repair at all. They just make excuses instead of helping even though they can. I would like to escslate this to the highest point of authority. Please help me as i cant pay 13 again... I brought this tv on instalment which completed few months back and i am being asked to pay again. Please help me.