[Resolved] Samsung India — spare distribution problem

Prabha158

from Coimbatore, Tamil Nadu

Address:

641028

Hi, this is prabhakaran and i bought refrigerator from your brand. But light got fuse after one year. I went to service center for buy a bulb. They replied me which i need to raise a complaint and then service executive will come and replace the bulb. But the bulb cost rs. 70/- and service charge would rs. 240/-. Is this the policy to make money from customers for your company developing. I feel this is totally cheating process.

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Aug 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Jul 26, 2017

Updated by Prabha158 Ref no. 1641984
Mob. [protected]
Mail. [protected]@gmail.com

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Comments

Prabha158

from Coimbatore, Tamil Nadu

As per your reply, my complaint ref no. 1641984. My mobile no. is [protected] and my mail id is [protected]@gmail.com

Regards
Prabhakaran

Samsung India Customer Care's response, Jul 28, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd