[Resolved]  Samsung India — spin tub of washing machine not working

Address:Vadodara, Gujarat, 3990016
Website:None

I have a samsung washing machine model wt9201, 7.2 kg, air turbo purchased in 2012 from chroma, center square, genda circle, vadodara. Its spin tub is not working lately from. I complained at chroma who gave me two tel numbers, samsung ajay rana [protected] and [protected]. There was no response from ajay rana's number. There was response from [protected] who recorded the complaint and sent an engineer who checked the machine and told that the motor winding got burnt and said that it has to be replaced and that the cost would be inr 2700/- i agreed for that. He said that he would come he next day but nobody showed up. Waited for two days and told again on[protected]. I was told that somebody will come. So far nobody has come.
Urgent action is requested. I am giving below my address and phone number.
P. K. Rao, c-22/23, nipa tenements no 4, karodia road, gorwam baroda 390016. Tel nos [protected] and [protected], [protected]@yahoo.com
Thanks
P. K. Rao
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Sep 1, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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