[Resolved]  Samsung India — tft monitor

Address:

Madurai, Tamil Nadu, 625020

Lft monitor m. No:lh40dcepdgc/xl., s. No:oa7phpch800003b
Installed in march 2017., first complaint 15 days before. Instead of sending it engineer tv engineer anbu checked and said, there is no defect in the lft monitor. But execused from his duty saying to check the set box by sundish and escaped getting his service as satisfactory and promised to visit if confirmed the set top is okey.
The set box engineer came and checked and said the it is ok by connecting it to a separate tv. When mr anbu was contacted he promised that he will come and check. But when the local service centre was contacted it was requested to book fresh complaint. Finally i booked another complaint no:[protected]. Mr. Santhimaikose it engineer checked and says there may be defect in mother board. Hence ordered for the same and come and check again after receipt of the same.
A reputed company makes the customer to suffer without proper service engineer, with proper equipment to test at site and doing this on assumption.. He wants the cusomer to provide cd player to check the lfd.
It is same for a company to declare his product is defect with in 6month of operation eventhough warranted for 3 years. The equipment is so defective and thereby making the customer be the test case.