[Resolved] Samsung India — they are not replacing the earphones.

monarchporwal

from Kanpur, Uttar Pradesh

Address:

208011

I bought samsung c9 pro worth 32500 in june, the earphones i got was suddenly stopped working while i was listening the music.
I went to samsung store to replace it, but everytime i went they excuse me saying "we do not have new earphones right now, contact after some time."
It has been 2 weeks now.

It would be grateful to you if you kindly look into this matter and do the needful.

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Nov 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Nov 09, 2017

Updated by monarchporwal Monarch porwal
[protected]@gmail.com
[protected]

They haven't provided me the reference number or any slip or anything. They have just taken the old non-working earphones and told me come after some days when the stock will be available.