[Resolved] Samsung India — too costly

Rahul Saraogi

from Kanpur, Uttar Pradesh

Address:

Kanpur, Uttar Pradesh, 208011

Hi
I purchased samsung galaxy s7 edge last year now screen broken. The people at service center said i need to pay screen cost + service charge approx rs-16000
So why do i have to pay service charge? Total 16k only for screen replacement is it worth it?
Generally other phone screen replacement cost is about rs - 5k-6k but for s7 edge 16k is too expensive.

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Jan 9, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd