[Resolved]  Samsung India — tv error

Address:

Mumbai City, Maharashtra, 401105

I have bought a samsung tv m5570. When tv delivered and being open by store person it has showing lines in part of a tv 5mins after the delivery i lodge a complaint, person came he check the connection, problem was still showing. He than connected the tv to usb pendrive and checked still the problem was same the whole day after several attempt of checking connections. He said he will proceed the same for replacemnt. We shut down the tv and started following up with store. Than samsung technician came and switched it on the tv next day afternoon problem been disappear. And he claims tv is fine. Since than we are following up with store and with samsung for the same but it seems like samsung is no more intrested in consumer satisfaction. We had not accepted the product since it has been delivered and asking for replacement but they are refusing it and sending technicians again again. And claiming tv is fine. We are saying okay if you are saying tv is okay than give us assurity that this product is fine and same problem will not happen again. But again no from samsung. One side they are saying product is fine but other side denying to give assurance. Neither tv has been installed nor being given us demo. Me and my whole family trusted samsung only, for all appliances but loosing the trust.
If this msg is reachiing to someone responsible and concern about consumer satisfaction please help. Pls dont force consumer to accept the product they are not happy with. We need replacement or assurance. Please help us as we are tired of complaining and explaining ourselfs since long.

Attached images are when the tv was connected to usb pendrive so no issue of connection error.