| Address: | Thane, Maharashtra, 421201 | | Website: | www.samsung.com/in/support/model/UA46F7500BRLXL |
I have bought one smart tv samsung ua 46, f7500 of worth 1.39l [f7500 smart interaction with quad core processor & micro dimming pro 3d full hd led tv].in october 2013. All of a sudden on 5th march 2018, when turned on tv it freezes on start screen logo, and dosent shows up the screen.
As we contacted samsung dealer, they have sent someone from samsung team, after a tv checkup, he mentioned that power board of tv is not working, and they will come back in 2 days with new board which costs around 7k. As we agreed upon this, on 17th march, they called again to tell us that power board for this particular model is not available and either we have to buy a new tv or go with saturation policy where they will deduct 66% of billing amount and they will refund 44% of it. Really?
Does that make any sense just because of 7k part, they ask us to giveaway tv worth 1.39l cost. I mean how they should justify this saturation policy as its their fault if they are not providing assistance for their one of top line porducts in tv's. Also important to mention here, at the time of buying this particular model, they mentioned you can upgrade to any kind of tv as this tv is based on a computer board, then aht happened now? Just because of one part this tv can not be fixed and it is one of the topline model, hd tv, with audio and gesture control as well as 3d features.
We need support from samsung on this particular issue to fix this tv or replace it as a whole unit. Was this information helpful? | 
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